Privacy Policy

1. Introduction

Ghana Property Listing Services Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, password, and profile information
• Property Information: Property details, images, pricing, and location data
• Communication Data: Messages, inquiries, and other communications with other users
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Professional Information: License numbers, certifications, business information (for professionals)

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, clicks, search queries, property views
• Location Data: General location based on IP address or GPS (with your permission)
• Cookies and Tracking: Cookies, web beacons, and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you connect your account)
• Payment processors
• Real estate data providers
• Marketing partners

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Personalize your experience and provide relevant content
• Send marketing communications (with your consent)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Public Information

Certain information is publicly visible on our Service:

• Property listings and associated information
• Professional profiles (agents, builders, photographers)
• Public reviews and ratings

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processing
• Email and SMS delivery
• Data analytics
• Cloud hosting and storage
• Customer support

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-Out: Unsubscribe from marketing communications
• Account Deletion: Delete your account and associated data

To exercise these rights, please contact us at support@gh-listings.com or call +233 55 779 5986. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are small files stored on your device that help us improve your experience.

We use cookies for:

• Authentication and session management
• Remembering your preferences
• Analyzing usage patterns
• Personalizing content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Ghana. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: